Article 1 (Definitions)

1. The terms used in the Applicable Terms shall have the meanings set forth in the following items.
   1. “Services” means all services provided through the internet service “Bitfan” operated by the Company.
   2. “Bitfan ID” means an identification code that enables a person wishing to use the Services, after being assigned a unique ID through the procedures set forth in Article 2, to use the Services across individual services defined in item (11) of this paragraph without entering personal information for each such individual service.
   3. “Owner” means a corporation or individual who, after completing Bitfan ID registration, has opened an individual service as defined in item (11) of this paragraph.
   4. “User” means a person who wishes to use the Services and has completed Bitfan ID registration.
   5. “Seller” means a user who lists a ticket through the Ticket Resale Service defined in item (18) of this paragraph.
   6. “Resale Purchaser” means a user who purchases a ticket listed by a Seller.
   7. “Service User” means any person who uses the Services, including Owners, Users, Sellers, and Resale Purchasers.
   8. “Registration Information” means all information provided to the Company by a person wishing to register for a Bitfan ID, an Owner, or a User for the purpose of receiving the Services.
   9. “Personal Information” means information included in Registration Information that can identify a specific individual, including information that can be readily matched with other information and thereby identify a specific individual.
   10. “Cookies, etc.” means a mechanism by which a website provider temporarily writes simple data to the computer of a person who accesses that website through a browser, such as for identifying or authenticating the accessing person or recording the number of visits. The use of Personal Information and Cookies, etc. is as described in the Privacy Policy.
   11. “Individual Services” means the following services for Users provided by Owners within the Services, including, without limitation, Paid Membership Service, Product Sales Service, Support Comment Service, Ticket Service, Ticket Resale Service, Live Streaming, Scratch-off Service, and other services. If a user of an Individual Service is a minor, an adult ward, a person under curatorship, or a person under assistance (collectively, “Minors, etc.”), the statutory representative, guardian, curator, or assistant (collectively, “Legal Representatives, etc.”) shall be deemed to have consented to the application or purchase made by such Minor, etc., and the Service User warrants the same. If a Service User breaches this warranty, the Service User shall be deemed to have used fraud as set forth in Article 21 of the Civil Code, and the Minors, etc. and Legal Representatives, etc. may not cancel such application or purchase on the grounds that consent of the Legal Representatives, etc. was not obtained, and the Company shall not accept any such cancellation.
   12. “Point Linkage Service” means a service that can issue points in linkage with Bitfan. The Services may be linked with Spotify, Discord, LiveFans, and other services.
   13. “Points” means points granted through Individual Services, Point Linkage Service, Users’ activity histories, and other factors. Points are granted for each Owner.
   14. “Hearts” means hearts that Users may purchase in the Support Comment Service for the purpose of making support comments stand out. Please refer to Article 5 of these Terms for details.
   15. “Point Benefits” means various benefits granted according to the number of Points accumulated through Users’ activity histories and other factors, including, by way of example only, priority ticket purchase rights, rights to participate in limited events, gifts of merchandise, and similar benefits. Please refer to Article 4 of these Terms for details.
   16. “Ticket Service” means the service through which Users may purchase and pay for tickets to events, live streams, and other offerings that they wish to attend or view in order to obtain the right to participate in events, live streams, and the like provided by Owners.
   17. “Resale” means a transaction in which a Resale Purchaser purchases a ticket from a Seller.
   18. “Ticket Resale Service” means an escrow service that allows ticket transactions at face value between Users for tickets purchased by Users, limited to events designated by the Company or an Owner, for the purpose of promoting the sound development of the resale market.
   19. “Ticket” means the right provided by an Owner through the Ticket Service or Ticket Resale Service to participate in various events or view live streams, for which payment is made using a payment method designated by the Company.
   20. “Live Streaming” means the real-time conversion of video or audio into data from a server and distribution over the internet.
   21. “Archive Streaming” means uploading the live-stream video referred to in the preceding item and distributing it in a format that Users can access.
   22. “App” means all smartphone applications provided by the Company for Service Users to use the Services. Service Users download and use the App on their own smartphones.
   23. “Authenticated Smartphone” means a smartphone owned by the Service User that has undergone device authentication and been authenticated in order to use, among the Individual Services, the Ticket Service or Ticket Resale Service.
   24. “Scratch-off Service” means the service through which an Owner sells online Scratch-off lotteries (the “Scratch-off”), either independently or jointly with the Company, according to the content of a plan determined by the Owner, and provides to Users, by a method determined by the Owner, products won as a result of the Scratch-off (the “Prizes”). The method of providing Prizes is limited to the method determined by the Owner. Please note that, unless otherwise specifically designated by the Owner, Prizes cannot be shipped overseas.
   25. “Withdrawal” means that a Service User, by the methods set forth in the Applicable Terms and by the Company, deletes Registration Information and ceases to receive all provision of the Services, including provision of Points and Point Benefits and distribution of revenue, or terminates operation of an Individual Service.
   26. “Video Talk” means the function that enables a User to have a video call with an Owner by the methods set forth in the Applicable Terms and by the Company. Use of the Video Talk function requires the App designated by the Company.

Article 2 (Bitfan ID Registration)

1. In order to use the Services, customers must agree to the Applicable Terms and the Company’s Privacy Policy and complete Bitfan ID registration (“ID Registration”) in accordance with the procedures prescribed by the Company. ID Registration is completed when the Company approves the customer’s application for ID Registration. Customers must manage the assigned ID and the password they set with due care.
2. Registration to use the Services is free of charge. However, Service Users shall separately bear communication fees and other costs incurred in downloading the App and using, viewing, or otherwise accessing the App and Individual Services. In addition, when using the Individual Services defined in Article 1 and the Point Linkage Service defined in Article 4, separate usage fees prescribed by such Individual Services or Point Linkage Service may apply.
3. If a customer who is a Minor, etc. registers for an ID, the customer must obtain the consent of the Legal Representative, etc. before completing the registration procedures in accordance with paragraph 1 of this Article. Without such consent, the customer may not register for an ID. If a Minor, etc. applies for membership registration, the Legal Representative, etc. shall be deemed to have consented to the ID Registration application. If requested by the Company, the customer may be required, in connection with the registration procedures and after obtaining the consent of the Legal Representative, etc., to provide information regarding the Legal Representative, etc. and submit documents showing that the Legal Representative, etc. has given consent in accordance with the procedures prescribed by the Company.
4. After ID Registration is completed, the Company will analyze the User’s usage status of Individual Services and grant and certify Points to the User. Customers are requested to register for use after acknowledging this in advance.
5. If a customer falls under, or the Company determines that a customer falls under, any of the following items, the Company may refuse the customer’s registration or revoke registration that has already been approved.
   1. The customer has previously had eligibility to use the Services or services of the Company or the Company’s partners, including the Services, revoked.
   2. All or part of the Registration Information contains false information, errors, or omissions.
   3. A customer who is a Minor, etc. has registered, or the Company determines there is a risk that such customer has registered, without obtaining the consent of the Legal Representative, etc. The Company may refuse ID Registration even if documents showing consent of the Legal Representative, etc. have been submitted.
   4. The customer falls under, or is involved with, anti-social forces, meaning organized crime groups, members of organized crime groups, companies affiliated with organized crime groups, corporate racketeers, groups engaging in criminal activities under the pretext of political activities, special intelligence violent groups, or other similar persons, persons closely related to any of the foregoing, or persons with a history of participating in anti-social activities.
   5. In addition to the preceding items, the Company determines that the customer is not appropriate as a Service User of the Services.
6. Use registration is limited to one account per customer. If one person obtains multiple accounts, or if one account is created for the purpose of being shared by multiple customers, the Company may invalidate some or all ID Registrations.
7. A customer may cancel ID Registration and terminate use of the Services at any time by requesting Withdrawal in accordance with the procedures prescribed by the Company. However, when the customer requests Withdrawal, the customer shall be deemed to have agreed to be excluded from calculation of Points for each Individual Service and Point Linkage Service and to waive all rights to receive benefits such as Points held by the customer.
8. If a customer dies or loses legal personality, the customer loses the status of Service User at that time.

Article 3 (Granting of Points)

1. According to the User’s usage status of Individual Services and content posted to Point Linkage Service, Points will be granted and the granted Points will be certified for each Owner at the timing separately determined by the Company. Because Points are granted for each Owner, Users may not combine or exchange Points obtained for different Owners. The standards for Points may be changed without prior notice.
2. Points are added or changed from time to time for each Owner. If an Owner abolishes the Services or the Services are abolished, Points and rankings already granted to Users with respect to that Owner will automatically expire. The Company and its partners shall not be liable for any damage incurred by Users arising from the expiration of Points or rankings.
3. If it becomes clear that a User has received Points by means that the Company deems fraudulent, the Company may invalidate all or part of the Points granted to the User or suspend or revoke the User’s eligibility to use the Services. The Company and its partners shall not be liable for any damage incurred by the User as a result of the above measures.
4. If Points granted to a User on the Services are not correctly reflected due to a program defect or other reason, the Company may adjust the appropriate number of Points and certification of Points at its discretion. However, if a defect occurs in a Point Linkage Service itself with which the Services are linked, the Company may be unable to adjust the granting of such Points. Users must acknowledge this in advance before using the Services. The Company and its partners shall not be liable for any damage incurred by Users as a result of the above measures.
5. The number of Points held by a User and the certified ranking of Points may, at the discretion of the Company or a partner, be published on the Services or elsewhere together with the nickname registered by the User.

Article 4 (Point Linkage Service)

1. Aggregation of usage status in Individual Services, reflection of Points according to the timing of granting, criteria for calculating the number of Points to be granted, and the content of Point Benefits shall be determined and updated at the Company’s discretion. The Company will not respond to inquiries or requests regarding these matters.
2. Individual Services may be changed from time to time. If a particular Individual Service is no longer covered by the Services, the User’s usage status in that Individual Service thereafter may be excluded from Point calculation and may not be reflected in the granting of Points on the Services.
3. When a User begins using the Services, content posted by the User to Point Linkage Service will be aggregated upon request by the User or automatically, and Points calculated based on the aggregation results will be granted and certified as appropriate. To grant and certify Points based on content posted to Point Linkage Service, the User must configure each Point Linkage Service to permit linkage with the Services.
4. Whether content posted by Users to Point Linkage Service can be automatically aggregated and the criteria for determining the number of Points to be granted shall be determined, updated, and changed by the Company for each Point Linkage Service. The Company will not respond to inquiries or requests regarding such criteria.
5. The scope of Point Linkage Service may be changed from time to time. If a Point Linkage Service is no longer covered by the Services, content posted by Users to that Point Linkage Service thereafter will be excluded from Point calculation.

Article 5 (Use of Hearts)

1. Users may make support comments on content posted by Owners stand out by purchasing and using “Hearts” as defined in Article 1, paragraph 1, item (14), sold by the Company through procedures separately prescribed by the Company. A User who purchases Hearts is referred to as a “Purchasing User.” Hearts may be used immediately after purchase but may not be accumulated. Refunds or cancellations of Hearts once purchased cannot be accepted except where specifically approved by the Company. Users must acknowledge this in advance.
2. The Company may set an upper limit on the quantity of Hearts that Users may purchase, hold, or use.
3. Hearts may be used only by the Purchasing User to make support comments stand out in accordance with procedures separately prescribed by the Company and may not be used for any other purpose. A Purchasing User may not allow another person to use Hearts held by the Purchasing User, or lend, transfer, sell, purchase, pledge, or otherwise dispose of such Hearts.
4. By using the number of Hearts separately prescribed by the Company, a Purchasing User may have comments on content posted by an Owner displayed prominently. If the Company determines that a comment transmitted by a Purchasing User contains content contrary to public order and morals or content that falls under prohibited matters set forth in the Applicable Terms, the Company may stop transmission of the comment to the Owner or cancel the transmission. In such case, the Company will not refund the purchase price of the Hearts to the Purchasing User or compensate the number of Hearts used, and the Company assumes no liability in this regard.
5. If a Purchasing User lawfully expresses support for content registered by an Owner using Hearts, the Purchasing User’s nickname and the number of Hearts used will be published on that content.
6. Use of Hearts is solely an expression of support for content registered by an Owner and does not guarantee any reply or other preferential treatment from the Owner to the Purchasing User. Use of Hearts is not a service for remitting all or part of the amount paid by the Purchasing User to purchase Hearts to the Owner. Users should use Hearts after taking these matters into consideration.
7. Comments sent by Users cannot be deleted. If any dispute arises between a Purchasing User and an Owner in connection with the use of Hearts, the parties shall resolve the dispute between themselves, and the Company shall bear no liability.

Article 6 (Ticket Service)

1. When purchasing tickets for an event through the Ticket Service, Users shall apply to purchase tickets in accordance with the procedures prescribed in the App. However, Users wishing to view live streams shall purchase from the website without using the App.
2. The ticket purchase procedure is completed when the Owner accepts the User’s application to purchase the ticket and sends notice to that effect to the User by a method separately prescribed by the Company. After completion of the purchase procedure, cancellations for the User’s convenience cannot be accepted for any reason.
3. When a User’s ticket purchase procedure is completed, the Company shall transmit to the Authenticated Smartphone of the User who purchased the ticket the information necessary to use the purchased ticket. If the User requests issuance of the ticket, the Company shall issue the ticket to the User without delay at its own responsibility and expense. If the User does not pay the ticket price by the deadline separately prescribed by the Company, the Owner may invalidate the User’s application to purchase the ticket.
4. If a User does not pay the ticket price by the deadline separately prescribed by the Company, the User will lose all rights relating to the ticket for which the User applied to purchase.
5. When participating in an event, in order to use a ticket purchased by the User, the User must connect to the internet an Authenticated Smartphone on which the ticket app has been installed in advance and must receive the information necessary to use the purchased ticket transmitted by the Owner (the “Ticket Information”). If the Owner deems it necessary, the Owner may authenticate the User’s device by causing the User’s smartphone to place a call to a designated telephone number.

Article 6-2 (Ticket Resale Service)

1. Sellers and Resale Purchasers must register for a Bitfan ID when listing or purchasing event tickets through the Ticket Resale Service.
2. A Resale shall be deemed completed when, within the acceptance period prescribed by the Company, the Seller applies to list the ticket in the App and the Resale Purchaser applies to purchase the ticket by lottery, a lottery is conducted within the system at the date, time, and method separately prescribed by the Company, and the User who will be the Resale Purchaser is determined. After completion of the Resale, cancellations for the convenience of the Seller or Resale Purchaser cannot be accepted for any reason.
3. After completion of the Resale set forth in the preceding paragraph, all remittance processing of the ticket price to the Seller and payment processing by the Resale Purchaser shall be conducted through the Company or a fund transfer service provider or similar party affiliated with the Company, and the Seller and Resale Purchaser acknowledge that no direct monetary exchange will occur between them.
4. The listing and application periods, application times, purchase times, and all other times relating to completion and operation of Resales displayed in the Ticket Resale Service shall be based on the time on the Company’s servers.
5. When a Resale is completed, the Seller and Resale Purchaser shall bear Ticket Resale Service usage fees as set forth below. However, such fees may be added to or changed depending on the event, in which case the Company will provide notice in advance.
   1. Seller fee: 10% of the ticket sales price (face value), tax included. Bank transfer fees from the Company to the Seller shall be borne by the Seller.
   2. Resale Purchaser fee: JPY 220 per ticket, tax included.
6. When the Resale Purchaser’s ticket purchase procedure is completed, the Company shall, for events designated by the Company or the Owner, transmit to the Authenticated Smartphone of the Resale Purchaser who purchased the ticket the information necessary to use the purchased ticket, and shall issue the ticket to the Resale Purchaser without delay at its own responsibility and expense.
7. The Ticket Resale Service may result in a Resale not being completed, such as where no applications are submitted for a ticket listed by a Seller, and does not guarantee completion of a Resale for the Seller.
8. If any of the following items applies, the Seller must promptly notify the Company.
   1. Payment cannot be confirmed even after the scheduled remittance date and time notified by the Company or by a fund transfer service provider or similar party affiliated with the Company has passed.
   2. Information for the financial institution account registered for remittance of ticket proceeds was incorrect, or the registered account was closed during the resale acceptance period.
   3. Provision of the Services was interrupted because the Seller canceled Bitfan ID registration during the resale acceptance period or otherwise lost eligibility as a Service User.
9. Notwithstanding the provisions of this Article, if, during the resale acceptance period, the Seller is found to have engaged in conduct falling under Article 16 (Prohibited Matters), the Company may suspend payment of the ticket price to the Seller.
10. A Resale Purchaser who owns a ticket through completion of a Resale shall be solely responsible for all damages and disadvantages arising in connection with the event, including cancellation of the event for reasons attributable to the organizer, and the Company, the Owner, and the Seller shall not be liable. However, if the organizer separately provides instructions regarding handling of the ticket to the Seller and Resale Purchaser, such instructions shall prevail.

Article 7 (Precautions Regarding Payment of Ticket Prices)

1. When paying ticket prices through the Ticket Service or Ticket Resale Service, Users must note the following matters. Users shall bear responsibility and expense for any damages or disadvantages incurred in connection with the following matters, and the Company, Owners, and credit card companies shall not be liable.
   1. When ordering tickets, please thoroughly confirm the event details, date and time, fees, and other matters before placing the order.
   2. If the ticket issuance limit is reached before payment is completed, or, in the case of the Ticket Resale Service, if the Resale is not completed as a result of the lottery within the system, the ticket cannot be purchased.
   3. After payment is completed, ordered tickets cannot be exchanged or returned, and orders cannot be cancelled for the User’s convenience.
   4. If a ticket purchased by a User has a defect or other problem, exchange or refund of the ticket shall be conducted by a method designated by the Company after consultation with the Company and the Owner.
   5. Users must take sufficient care to avoid procedures remaining incomplete during ticket order and payment due to smartphone battery depletion, communication failure, or other circumstances.

Article 8 (Use of Tickets at Events)

1. When participating in an event using a ticket purchased by a User, the User must bring the Authenticated Smartphone that received the Ticket Information to the event venue, launch the ticket app, and display the ticket authentication screen (the “Ticket Authentication Screen”) on the Authenticated Smartphone. When using tickets at the event venue, Users must also follow the instructions of venue staff.
2. If, at the event venue, the Ticket Authentication Screen cannot be displayed on the Authenticated Smartphone due to a reason not attributable to the Company, regardless of the reason, including loss, malfunction, battery depletion, or non-possession of the smartphone or failure to receive Ticket Information, participation in the event may be denied. In such case, the Company, the Owner, and the event operator shall not refund the ticket price or bear any other liability to the User.
3. If, after device authentication, a User changes the telephone number of the smartphone or makes a similar change, in order to use the purchased ticket, the User must notify the Company by the procedures prescribed by the Company before the event is held that the telephone number has been changed and must complete procedures to change the authentication information. Changing authentication information may require a certain period separately prescribed by the Company. Users shall, at their own responsibility, request the Company to complete the procedures with sufficient time so that the procedures for changing authentication information are completed before the event date.
4. The fee designated by the Company arises when the User who purchased a ticket issues the ticket. The fee applies even if the User does not use the ticket after it has been issued. Users must acknowledge this in advance.

Article 9 (Prohibition of Transfer, etc.)

1. The Ticket Service and Ticket Resale Service grant the right to use a ticket, using a payment method designated by the Company, to the User who owns the smartphone used at the time of device authentication by the Company and is the subscriber of the mobile phone line authenticated by the Company through prescribed procedures at the time of device authentication. Regardless of whether consideration is paid or not, transfer or lending of a smartphone or account, or any other form or method, no User other than a User approved by the Owner may use the ticket.
2. If the Company confirms that a person other than the User is using or attempting to use a ticket without the prior consent of the Company and the Owner, the Company may invalidate the ticket, refuse use of the ticket including by the User, and cause that person to withdraw from the Services. In such case, the Company shall not refund the ticket price or bear any other liability.

Article 10 (Ticket Distribution Function)

1. Notwithstanding the preceding Article, a User who has purchased multiple tickets for the same event through the Services may use the App’s “distribution function” to allow other Users to use a portion of the purchased tickets, one ticket per User, except in cases falling under paragraph 2.
2. The distribution function of the App is provided for Users who participate in an event with family members, friends, or others when they have purchased tickets for all participants or placed orders using the Company’s Ticket Resale Service, and does not permit ticket transfer or resale to an unspecified large number of people. If a User solicits, outside the Services, persons who wish to use tickets from an unspecified large number of people, such conduct shall be deemed to fall under Article 16 (Prohibited Matters), regardless of whether the App’s distribution function is used to allow use of the tickets and regardless of whether consideration is requested as a condition for use of the tickets. If the Company confirms such conduct, the Company may invalidate the tickets, refuse use of the tickets including by the ticket purchaser, and cause that person to withdraw from the Services. In such case, the Company shall not refund the ticket price or bear any other liability to the User.
3. If trouble arises between a User and the User’s family members, friends, or others in connection with the ticket app’s distribution function, Users are requested to resolve the matter themselves.

Article 11 (Loss of Smartphone, etc.)

If a smartphone on which the App is installed is lost, the User must immediately contact the Company and the credit card issuer registered for the Ticket Service by the methods designated by the Company and the credit card issuer. The Company, the Owner, and the Seller shall not be liable, whether directly or indirectly, for any disadvantages or damages suffered by the User due to circumstances such as tickets becoming unavailable or tickets being purchased through unauthorized use of the User’s account by another person during the period from loss of the smartphone until the Company and credit card company, after receiving notice from the User, take the prescribed response.

Article 12 (Point Benefits)

1. Users may receive Point Benefits defined in Article 1, paragraph 1, item (15) with respect to Points accumulated through use of the Services.
2. The content, timing, number of times, conditions, and other matters relating to provision of Point Benefits are determined at the discretion of the Owner. Please note in advance that the Company will not respond to inquiries or requests regarding Point Benefits.
3. In providing Point Benefits, the partner providing the Point Benefits may impose certain conditions on Users, such as being an adult, being able to gather at a specified place on a specified date, or having a delivery address for gifts in Japan. In such case, even if the User is unable to receive the benefit because the User cannot satisfy the conditions, the Company and its partners shall not be liable to the User. Any expenses necessary for the User to receive benefits, such as transportation and accommodation expenses for participating in limited events and taxes, shall be borne by the User.
4. Except where specifically represented, the Company and its partners do not provide any warranty to Users regarding the content, timing, frequency, or similar matters of Point Benefits.
5. The right of a User to receive Point Benefits may not be transferred, lent, pledged, inherited, or otherwise disposed of to another person, whether for consideration or without consideration and regardless of the reason.
6. If a User receives Point Benefits as a result of receiving Points by means that the Company or its partner deems fraudulent, the Company or its partner may discontinue provision of Point Benefits to the User or request return of benefits already provided. The Company and its partners shall not be liable for any damage incurred by the customer as a result of the above measures.

Article 13 (Purchase of Scratch-off Entries)

1. In order for a User to purchase Scratch-off entries, the User must register the information designated by the Company, such as the type and quantity of Scratch-off entries to be purchased, name, email address, delivery address for Prizes, telephone number, and payment method (collectively, “User Information”).
2. When the User registers the User Information set forth in the preceding paragraph and clearly indicates the intention to purchase Scratch-off entries, a contract for the purchase of Scratch-off entries (the “Purchase Contract”) is formed between the Company and the User. Unless otherwise provided in these Terms, after the formation of such contract, the User may not, for any reason, cancel the contract, return or exchange Prizes, or request a refund (collectively, “Cancellation, etc.”).
3. When purchasing Scratch-off entries that require shipment of Prizes, the User must pay the delivery fee determined by the Owner. Because such delivery fee is set based on the number of Prizes that are expected in advance to be capable of being shipped together, Prizes may be shipped together in one shipment even though the User paid delivery fees for multiple shipments, or may be shipped in multiple shipments even though the User paid a delivery fee for one shipment. Users must acknowledge this in advance.
4. If User Information contains errors or deficiencies, the User may be unable to purchase Scratch-off entries or receive Prizes. Users should take care to enter information correctly.
5. Even if a User completes purchase of Scratch-off entries in accordance with paragraph 2 and the Purchase Contract is formed, Prizes may be sold out depending on the order in which payments are accepted. In such case, the Company will cancel the payment and terminate the Purchase Contract for the Scratch-off entries without incurring any obligation to compensate the User. Users must acknowledge this in advance.
6. Images and other materials of products posted on the Scratch-off Service are images from the planning and production stage. The actual Prizes shipped or provided by the Company to Users may differ in color, shape, and other aspects. Users must acknowledge this in advance.

Article 14 (Delivery of Prizes)

1. All Prizes in the Scratch-off Service are owned by the Owner, and shipment of all Prizes is conducted by the Owner at the Owner’s responsibility. Even if Prizes cannot be delivered due to errors or deficiencies in the User Information referred to in paragraph 1 of the preceding Article, the Company shall bear no liability whatsoever.
2. After shipment of Prizes under the preceding paragraph is completed, the Company will notify the User by email of completion of shipment based on the User Information (such notice, the “Shipment Completion Notice”).
3. If the Owner entrusts shipment of Prizes to a carrier designated by the Owner (the “Carrier”), delivery of products may be delayed due to weather, traffic conditions, or other circumstances. The Company shall bear no liability whatsoever for delays in shipment of Prizes for any reason. For delivery status after shipment of Prizes by the Owner, Users should confirm the Shipment Completion Notice and contact the Carrier directly.
4. If, after the Owner ships Prizes, the User does not receive the Prizes within the period prescribed by the Company, the User shall forfeit all rights to the Prizes, and the Owner may dispose of the Prizes by any method chosen by the Company or the Owner. Even in such case, the Company will not provide any refund. Users must acknowledge this in advance.
5. If a User purchases multiple Prizes, the Owner may ship all Prizes together to the delivery address entered by the User unless the number of such Prizes reaches the number specified in advance by the Owner. However, if the delivery addresses entered by the User are not deemed to match completely due to variations in notation or other errors or deficiencies in User Information, the Owner may ship the Prizes in multiple shipments.
6. Prizes will be delivered to the delivery address designated by the User when purchasing Scratch-off entries. After purchasing Scratch-off entries, the User may not change the delivery destination for Prizes. Users must designate the delivery address without error.
7. Notwithstanding the preceding paragraphs, if a User purchases Scratch-off entries for which Prizes are provided by a method that does not involve shipment, the Owner shall provide the Prizes by the method determined by the Owner based on the User Information registered by the User in accordance with paragraph 1 of the preceding Article. If Prizes cannot be provided due to errors or deficiencies in User Information, the Company shall bear no liability whatsoever.
8. In the case set forth in the preceding paragraph, if Prizes cannot be provided due to errors or deficiencies in User Information, or if the User does not receive the Prizes within the period determined by the Owner, the User shall forfeit all rights to the Prizes. Even in such case, the Company will not provide any refund. Users must acknowledge this in advance.

Article 15 (Cancellation, etc. of Prizes)

1. Please note that after formation of the Purchase Contract, no Cancellation, etc. by Users will be accepted.
2. Notwithstanding the preceding paragraph, if a Prize Product is defective, deficient, or different from the ordered item, the User must contact the Owner within eight days after receiving the product. The Company shall bear no liability whatsoever. In such case, the sole remedy will be exchange of the Prize Product or shipment of the missing item. Users must acknowledge this in advance.
3. If the Owner receives notice from the User as set forth in the preceding paragraph, the Owner shall, at its own responsibility and expense, exchange the Prize Product or ship the missing item as set forth in the preceding paragraph. Costs, including shipping fees, incurred for exchange of Prizes or shipment of missing items shall be borne by the Owner.

Article 16 (Prohibited Matters)

1. Service Users are prohibited from engaging in the following acts within the Services. If the Company determines that a Service User has engaged in any of the following acts, the Company may, without prior notice to the Service User, suspend use of the Services, restrict distribution or display of content on the Services, revoke Points acquired by the User, revoke the User’s right to receive Point Benefits including return or confiscation of Point Benefits already provided, suspend revenue distribution to the Owner, suspend eligibility to use the Services, cause Withdrawal from the Services, or take other measures. The details of the disposition shall be determined based on the Company’s judgment. If the Company or its partners suffer damage due to a Service User’s violation, the Company may seek damages.
   1. Acts that violate the Applicable Terms or constitute improper use.
   2. Acts that violate laws or regulations, including laws, treaties, cabinet orders, ordinances, and any other publicly binding norms regardless of their name, or public order and morals, acts that may violate the same, or acts that solicit or encourage illegal acts.
   3. Acts that infringe the rights of others, including other Service Users, such as copyrights and all other intellectual property rights, portrait rights, privacy rights, and other rights.
   4. Acts of collecting or accumulating personal information of third parties or publicly disclosing personal information of third parties, except to the extent necessary for Point aggregation and provision of benefits.
   5. Acts of defaming, intimidating, or otherwise making others feel anxious or uncomfortable.
   6. Acts that make others uncomfortable, such as obscene, discriminatory, violent, grotesque, or other inappropriate expressions.
   7. Acts that incite discriminatory feelings or hatred, or may lead to the same, regarding race, ethnicity, sex, religion, or other attributes.
   8. Business activities for one’s own benefit, including solicitation, pre-election campaigning or other political activities, missionary activities, or other religious activities.
   9. Acts in which an Owner and User contact, transact, or otherwise interact beyond the purpose of the Services.
   10. Acts of sending advertising, promotional, solicitation, or offensive emails, including emails that may cause disgust, to others without authorization, obstructing receipt of emails by others, requesting chain mail forwarding, or forwarding in response to such requests.
   11. Cases where the Company determines that a single individual has registered multiple Users on the same ticket sales site.
   12. Nuisance acts toward event operators or event participants, acts that interfere with smooth operation of events, and acts the Company determines may constitute the same.
   13. Acts that interfere with smooth operation of the Services by any method, or acts the Company determines may constitute the same.
   14. Cases where the Company determines that there is a fact of involvement with anti-social forces.
   15. Cases where the Company determines that the Services have not been used for two years or more and there is little possibility that the Services will be used in the future.
   16. Acts of impersonating the Company, a Company group company, a consignor, another Owner, another User, a partner, a contractor, or any other person by any means.
   17. Acts of placing or encouraging an undue burden on networks or servers beyond normal use of the Services, or otherwise interfering with or hindering operation or provision of the Services or use by others.
   18. Acts of transmitting information containing computer viruses or other harmful computer programs, or placing such information in a state where others can receive it.
   19. Acts of unlawfully using or altering data relating to the Services, etc.
   20. Acts of making reports or notifications to the Company or its partners or contractors that are false or misleading.
   21. Acts of registering as a User or Owner on behalf of a person whose use of Bitfan ID has been suspended or whose use registration has been invalidated.
   22. Acts of using the Services, etc. through another person’s account regardless of whether that person has consented, or allowing another person to use one’s account by sharing one’s ID and password or by other means.
   23. Acts of obtaining Registration Information or other information of other Service Users by fraudulent means, including so-called phishing and similar means.
   24. Acts of violating the Act on Prevention of Transfer of Criminal Proceeds, including money laundering, or acts that the Company determines may fall under the same.
   25. Acts that interfere with operation of the Services, interfere with exchange or sharing of information led by others, impair credit, infringe property rights, or otherwise disadvantage the Company or others.
   26. Acts of slandering or defaming services, products, or similar offerings provided by the Company.
   27. Acts that significantly interfere with operation of the Services or the Company’s business, such as making lengthy phone calls, excessively repeating similar inquiries, or demanding matters for which there is no obligation or reason.
   28. Acts of making rights or goods obtained as Paid Membership Service benefits, tickets, Point Benefits, Prizes from the Scratch-off Service, or similar items the subject of paid transactions on or outside the Services, including resale, internet auctions, and resale of tickets outside the Company’s Ticket Resale Service.
   29. Acts of altering, deleting, or otherwise modifying content or information of the Services or content or information of other Service Users.
   30. Acts of using content or information provided through the Services, etc. beyond the scope permitted by the Applicable Terms for purposes other than one’s own personal use, and placing such content or information in a state where it can be viewed by the public, whether inside or outside a network.
   31. Acts of unlawfully acquiring data relating to the Services, etc. or disclosing or transferring such data to others, whether for consideration or without consideration.
   32. Acts of delaying, failing to pay, or being in arrears with payment of service usage fees or other obligations in services of the Company, including the Services.
   33. Cases where the registered credit card cannot be used.
   34. Acts of registering the address of a third party as the delivery destination for products without the prior consent of that third party.
   35. Acts of refusing, without justifiable reason, to receive products purchased through the Product Sales Service, Prizes purchased through the Scratch-off Service, or similar items.
   36. Acts of making inquiries to the Company without reasonable necessity.
   37. Any other acts that the Company determines to be inappropriate in light of the purpose of the Services.
2. Whether an act falls under the prohibited acts in the preceding paragraph shall be determined at the Company’s discretion, and the Company shall have no obligation to explain such determination.

Article 17 (User Environment)

1. Service Users shall, at their own expense and responsibility, prepare communications devices, software, and all other equipment incidental thereto necessary to use the Services, and shall maintain such equipment in a state in which the Services can be used in accordance with the usage environment recommended by the Company. In using the Services, Service Users shall connect to the internet via telecommunications services or telecommunications lines selected by the Service User at the Service User’s own expense and responsibility.
2. Service Users shall maintain security according to their own usage environment, including prevention of computer virus infection, unauthorized access, and information leakage, by referring to information provided by relevant government agencies and other sources.

Article 18 (Usage Restrictions)

1. If a Service User falls under any of the following items, the Company may restrict the Service User’s use of the Services without obtaining the Service User’s consent.
   1. The Company determines that damage may be caused to others through the Service User’s involvement, such as by infection with a worm-type virus or use as a route for mass email transmission.
   2. The Company is unable to contact the Service User by telephone to the telephone number included in the Service User’s Registration Information, by email to the email address included therein, by notice on the Services, or by other means.
   3. Postal mail sent to the User is returned to the Company.
   4. In addition to the preceding items, the Company recognizes a high degree of urgency.
2. Even if the Service User is unable to use the Services due to the Company’s restriction of use of the Services under the preceding paragraph and damage arises as a result, the Company shall bear no liability.

Article 19 (Notification of Changes to Registration Information)

1. If there is any change to Registration Information defined in Article 1 or information defined in Article 13, paragraph 1 (collectively, “Registration Information, etc.”), Service Users shall promptly notify the Company of the change to Registration Information, etc. by the method prescribed by the Company.
2. If a notice from the Company, including Ticket Information, does not reach the Service User because the Service User failed to make the notification under the preceding paragraph, including where the information notified was inaccurate, the Company may deem such notice to have arrived at the time it normally should have arrived, and the Service User consents to this in advance. The Company and its partners shall not be liable for any damage incurred by the Service User due to failure to notify changes to Registration Information, etc.

Article 20 (Suspension or Revocation of Eligibility)

1. If the Company determines that a Service User has engaged in an act violating laws or regulations, a prohibited matter, or any other act violating the Applicable Terms, or if the Service User becomes unable to use the Service User’s own account for any reason, the Company may, without prior notice to the Service User, suspend the Bitfan ID, revoke eligibility for use, terminate the Services, or cause Withdrawal from the Services.
2. If eligibility for use is revoked under the preceding paragraph, all Points granted to the User will become invalid, and all rights held by the User to receive Point Benefits will become invalid. The Company and its partners may request that a User whose eligibility has been revoked return Point Benefits already provided.
3. The Company and its partners shall not be liable to the User for any damage incurred by the User as a result of the preceding two paragraphs, regardless of the content or degree of such damage.

Article 21 (Interruption, Suspension, etc. of Provision of the Services)

1. If any of the following events occurs, the Company may temporarily interrupt provision of all or part of the Services without prior notice to Owners or Users.
   1. Periodic maintenance inspection of communications facilities and other equipment necessary to provide the Services is conducted, or an urgent inspection is conducted.
   2. The Services cannot be provided due to fire, power outage, or similar event.
   3. The Services cannot be provided due to natural disasters such as earthquakes, volcanic eruptions, floods, or tsunamis.
   4. The Services cannot be provided due to war, disturbance, riot, civil commotion, labor dispute, or similar event.
   5. In addition to the preceding items, the Company determines that temporary interruption of provision of the Services is necessary for operational or technical reasons.
2. If the Company determines it necessary, the Company may change the content of the Services or suspend or discontinue provision of the Services at any time without prior notice to Service Users.
3. If provision of all or part of the Services is delayed or interrupted due to any item of paragraph 1 of this Article or any other reason, the Company shall not be liable for any damage incurred by Service Users or others arising therefrom, except as specifically provided in the Applicable Terms.
4. Even if the Company changes the content of the Services or suspends or discontinues provision of the Services, the Company shall not be liable to Service Users, except as specifically provided in the Applicable Terms.

Article 22 (Warranty)

The Company provides no warranty to Service Users regarding the content of the Services or information, deliverables, or effects obtained from the Services, including any warranty of completeness, accuracy, certainty, usefulness, or similar matters.

Article 23 (Personal Information)

Personal Information provided by Service Users will be handled appropriately in accordance with the Privacy Policy separately prescribed by the Company. Users must be sure to review the Privacy Policy.

Article 24 (Intellectual Property Rights)

1. Unless otherwise specifically indicated, intellectual property rights and other rights relating to all systems, programs, and software constituting the Services (the “Software, etc.”), trademarks, trade names, and all technologies incidental thereto belong to the Company or third parties with legitimate rights.
2. Service Users may not correct, change, modify, reverse engineer, decompile, disassemble, or otherwise analyze the Software, etc.
3. All information obtained by Service Users through use of the Services may not be used beyond the scope of private use by reproduction, publication, broadcasting, public transmission, or any other method without the prior and express permission of the Company or a third party with legitimate rights.
4. If the Company suffers damage as a result of an act by a Service User through the Services that violates the preceding two paragraphs, the Service User shall be liable to compensate the Company for such damage.

Article 25 (Termination of the Services)

1. The Company may terminate provision of all or part of the Services or change its content after providing prior notice or announcement to Service Users. Such notice or announcement shall be made by email to the email address in Registration Information, posting on the website of the Services, or any other method the Company deems appropriate.
2. By following the procedures in the preceding paragraph when terminating provision of the Services, the Company and its partners shall bear no obligations or liabilities to Service Users in connection with termination of the Services, except for matters required by laws and regulations.

Article 26 (Disclaimer)

1. Except where specifically represented, the Company and its partners make no warranty and assume no liability to Users regarding granting and certification of Points, receipt of Point Benefits, or any other effects that Users may obtain through the Services.
2. If a malfunction occurs in a Point Linkage Service itself with which the Services are linked, the system of the Point Linkage Service may prevent adjustment of Points granted to Users. The Company provides no warranty and assumes no liability for such malfunction.
3. The Company and its partners shall not be liable for damages incurred by Service Users or others arising from delay, change, interruption, discontinuation, suspension, or abolition of the Services, or otherwise arising in connection with the Services.
4. The Company recommends a usage environment for the Services, but shall not be liable for any damage arising in electronic devices such as personal computers, smartphones, or tablets used by Service Users, or in their network environment, through use of the Services.
5. If a Service User gives rise to or causes a dispute with another Service User or any other person in connection with use of the Services, the Service User shall resolve the dispute at the Service User’s own responsibility and expense and shall not cause damage to the Company or its partners.
6. Notices from the Company to Service Users regarding the Services will be made by email to the email address in the Service User’s Registration Information, announcement on the Company’s website relating to the Services, or any other method the Company deems appropriate. Service Users must confirm such notices themselves. The Company and its partners shall not be liable for damages incurred by Service Users due to their failure to notice such notices, non-delivery of emails from the Company due to errors in Registration Information, failure to register changes to Registration Information, invalid information, or other circumstances attributable to the Service User that prevented the Service User from recognizing the content of such notices.
7. If the contract based on the Applicable Terms with a Service User constitutes a consumer contract under Article 2, paragraph 3 of the Consumer Contract Act (Act No. 61 of 2000), provisions of the Applicable Terms that fully exempt the Company from liability shall not apply. If the contract based on the Applicable Terms constitutes a consumer contract, or if the Company otherwise owes liability for damages to a Service User, the scope of damages shall be limited to damages actually incurred by the Service User that were directly caused by the Company’s act, and the Company shall not be liable for damages arising from special circumstances, including where the occurrence of such damages was foreseen or foreseeable.
8. In the Scratch-off Service, the Company shall not be liable for any damage incurred by an Owner or User as a result of the delivery timing of products being earlier or later due to circumstances of the delivery company.
9. Scratch-off results are determined by lottery according to probabilities determined in advance by the Owner. Due to the nature of the Services, regardless of the number of Scratch-off entries purchased, Users may not win the product they desire or may win multiple products they do not desire. Users must acknowledge this in advance.
10. Scratch-off entries in the Scratch-off Service may be purchased only during the period separately determined by the Owner for each plan. If such period has passed, Users will be unable to purchase the desired Scratch-off entries. Users must acknowledge this in advance.
11. Notwithstanding the preceding paragraph, the Company or the Owner may extend or end the sales period for Scratch-off entries without prior notice. Users must acknowledge this in advance.
12. The Company may resell Scratch-off entries for products identical to products sold by the Company in past plans. Users must acknowledge this in advance.
13. Inquiries from Users regarding Scratch-off entries will be received primarily by the Company, and ultimately the Owner shall respond to or take necessary measures for such inquiries at the Owner’s own responsibility. The Company shall bear no liability whatsoever.
14. In addition to the preceding paragraph, if any dispute arises between an Owner and a User in connection with use of the Services, the parties shall resolve the dispute between themselves, and the Company shall bear no liability whatsoever in connection therewith.
15. If a Video Talk cannot be conducted as scheduled due to reasons attributable to the User or Owner, the Company shall bear no liability whatsoever in connection therewith and shall not provide a refund to the User.

Article 27 (Changes to the Terms)

1. If the Company determines that a change is necessary for smooth and appropriate operation of the Services, the Company may change the content of the Applicable Terms without prior notice. If the Company changes the Applicable Terms and notifies or announces the change to Service Users by email, posting on an Individual Service, or any other method the Company deems appropriate, a Service User who uses the Services thereafter shall be deemed to have agreed to the change.
2. Notwithstanding the preceding paragraph, if the Company changes the content of Article 23 relating to Service Users’ Personal Information, the Company shall obtain the necessary consent from Service Users in accordance with the Act on the Protection of Personal Information and other laws and regulations.
3. The Company shall not be liable for any disadvantage or damage incurred by Users as a result of changes to the Applicable Terms.

Article 28 (Governing Law)

Use of the Services and the interpretation and application of the Applicable Terms shall be governed by the laws of Japan.

Article 29 (Jurisdiction)

If any dispute arises between a Service User and the Company in connection with the Services, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of agreed jurisdiction in the first instance.

(Total: 29 Articles)

Last Updated: June 22nd, 2026